Privacy Policy

Effective Date: January 2025
Operated by: MOTE PTE LTD (UEN 202120290M)
Registered Office: 10 Ubi Crescent, Ubi Techpark #05-60, Singapore 408564

1. Overview

MOTE PTE LTD (“we”, “us”, or “our”) operates the websites motegifts.com, miasgardenfragrances.com, and teahousebymote.com (collectively “our websites”).
We value your privacy and are committed to protecting your personal data in compliance with the Personal Data Protection Act 2012 (Singapore) and applicable international privacy standards.

By using our websites, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly and automatically through your use of our websites.

Information you provide includes:

• Name, email address, phone number, and shipping/billing address

• Payment details (processed securely through third-party payment gateways)

• Messages, order notes, or other voluntary correspondence

Information collected automatically:

• IP address, browser type, device information, and access timestamps

• Usage data such as pages visited and time spent on our websites

• Cookies and analytics data (for performance and marketing improvement)

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Communicate with you about orders, products, or support requests

• Send updates, promotions, and newsletters (only if you have opted in)

• Improve our products, services, and user experience

• Comply with legal obligations and prevent fraudulent activity

4. Data Sharing and Disclosure

We do not sell or rent your personal data.
We may share your information only with:

• Service providers (e.g. payment processors, delivery couriers, website hosts) who assist in operations under strict confidentiality agreements

• Legal authorities when required by law or to protect our rights and property

All third parties are required to handle your data securely and only for the intended purpose.

5. Cookies and Tracking

Our websites use cookies to enhance your browsing experience, analyse site traffic, and personalize content.
You can manage or disable cookies through your browser settings, but some features may not function properly if cookies are disabled.

6. Data Retention

We retain personal data only as long as necessary for the purposes stated above, or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse.
However, no method of electronic storage or transmission over the Internet is 100 % secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Singapore PDPA, you have the right to:

• Access and request a copy of your personal data held by us

• Correct or update inaccurate data

• Withdraw consent for the collection, use, or disclosure of your personal data

To exercise these rights, please contact us at info@motegifts.com. We will respond within a reasonable timeframe.

9. Email Marketing & Opt-Out

You may receive promotional communications if you have subscribed to our newsletter.
You may opt out at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

10. Links to Other Sites

Our websites may contain links to third-party sites not operated by us. We are not responsible for the privacy practices or content of these external sites and encourage you to review their policies separately.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
All revisions will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:
Email: info@motegifts.com
Phone / WhatsApp: +65 8852 2535
Mailing Address: MOTE PTE LTD, 10 Ubi Crescent Ubi Techpark #05-60, Singapore 408564